Complaints Policy
At Dorset Artist Open Studios, we are committed to providing a high-quality experience for all artists and visitors. We value integrity, fairness and transparency in all our interactions. If you feel that we have fallen short of these standards, we want to hear from you. We handle all complaints with seriousness, confidentiality, and a genuine desire to resolve issues promptly and equitably.
Submit a Formal Complaint
Please complete this form to provide details of your complaint. We aim to review and respond to all submissions within five working days.
Resolution Process
Acknowledgement: We aim to acknowledge all formal complaints within 48 hours of receipt, providing you with a timescale and an explanation on how this will be handled.
Investigation: We strive to investigate issues within 21 days after acknowledgement, ensuring a fair, transparent, unbiased outcome for all parties.
Response: We aim to provide you a detailed outcome of the investigation findings within the 21 days.
Escalation: If the matter remains unresolved, you have the right to appeal up to 28 days from the date of our response.